YIMARUILI Glasses Review: Are Amazing Frames Worth the Customer Service Horror Show?

Let's be honest—glasses aren't just functional tools anymore. They're a fashion statement. When you wear them all day, every day, they need to feel comfortable and look fantastic. For years, I struggled with heavy, thick frames that pinched my nose, slipped when I sweated, and left my face feeling exhausted by mid-afternoon. I knew it was time for a major upgrade in my prescription eyewear.

My goal was straightforward: I wanted genuine designer style—something bold, retro, and lightweight—without shelling out over $700 at the optometrist. Every pair of so-called "lightweight" frames I tried still felt bulky or were made from cheap plastic that seemed ready to snap. I was on the verge of giving up and sticking with contact lenses.

The Search for Weightless Style

I realized I needed two things: advanced materials and the right shape. I dove into researching frame construction, quickly ruling out ordinary plastic and heavy metal. The materials that consistently received praise for comfort and durability were TR90 and pure titanium.

This meant looking beyond glossy marketing photos. I focused entirely on customer reviews and material specifications, creating a checklist:

• Must be made of TR90 for flexibility and lightness.
• Must incorporate titanium for strength in key areas like the arms.
• Must feature the retro round shape I love.
• Price must be reasonable—I refuse to pay $19.95 for shipping that takes a week! (More on that ordeal later.)

Verdict: Always check the material specifications first. If TR90 or 316L/Titanium aren't listed, keep looking.

Discovery: Finding the YIMARUILI Game-Changer

After weeks of searching, I came across the YIMARUILI Ultra-light TR90 Eyewear line. I immediately fell in love with the Retro Round Optical Prescription Eyeglasses Frame in Fuchsia. Yes, fuchsia! It was bold, fun, and the blend of ultra-light TR90 with pure titanium accents looked genuinely premium.

The reviews for the frames themselves were outstanding. People couldn't stop raving about how they felt like wearing nothing at all. Convinced, I headed to their homepage and placed my order.

My Detailed Experience: Product Bliss Meets Operational Nightmare

When the frames finally arrived, I was absolutely thrilled. The product itself is a game-changer. The Fuchsia color is vibrant without looking childish. The TR90 plastic is remarkably flexible—you can gently bend the arms without worrying they'll break. The titanium accents add a subtle, high-end touch that sets these frames apart from other lightweight options. Honestly, they're the most comfortable pair of designer prescription glasses I've ever owned. They don't slip or pinch, and my face still feels fresh even after 12 hours in front of a screen.

The frame quality? A perfect 10/10. I'm completely obsessed. But now I have to address the company itself. While I adore the product, their business practices are a solid 0/10.

The Customer Service Disaster

I'd ordered from them twice before without any issues, so I never understood the negative reviews. This time, I paid the premium $19.95 fee for "Next Day Delivery." You'd expect "next day" to mean just that, right? Wrong.

Hours after paying, I received an email stating my order would take three business days. Three business days is not "next day delivery." Since my frames required Plano lenses (no prescription, ready to go), there was no production delay to blame. The service I paid for simply wasn't provided.

This is where the real nightmare began. Trying to get a refund for the shipping fee was an exercise in pure frustration:

1. I called their toll-free number. It was entirely automated, with no way to reach a human.
2. I tried their "Live Chat." It was a bot that went in circles.
3. I sent six emails to both Customer Service and Returns requesting a $19.95 refund. I received zero replies. Complete silence.

Finally, I discovered a secret trick. I called the toll-free number again and selected the option to "Place a New Order." BINGO. A human answered!

I explained the issue. The agent put me on hold, then told me, "I'll submit your request to the billing department. It's up to them." Seriously? I paid for a service you didn't deliver. Refund my money now. The agent didn't want to hear it and actually hung up on me.

My timeline was laughable:

• Order placed: February 18th
• Label created: February 20th (They claimed it was shipped; it wasn't.)
• UPS received package: February 21st
• Item delivered: February 24th

Six days for "Next Day Delivery." This company is built to automate every interaction and frustrate you until you give up on getting your money back. Everything is designed to prevent human connection. They are truly a horrible business when it comes to operations.

Verdict: The glasses are stellar, but prepare for logistical warfare if you need customer support or pay for expedited shipping. Do NOT pay for next day delivery.

Pros & Cons: The Great Divide

Here's the breakdown of why this purchase is a tough recommendation. It's truly a story of incredible product quality versus abysmal corporate responsibility.

Pros	Cons
Ultra-Lightweight Comfort: Frames feel weightless, eliminating nose pinch and headaches.	ZERO Customer Service: No response to six emails; automated phone loops.
Exceptional Materials: Genuine TR90 flexibility combined with pure titanium decoration. Highly durable.	Shipping Scam: Paid $19.95 for "Next Day Delivery" that took six days.
Designer Aesthetic: Retro round shape and Fuchsia color option are truly stylish and unique.	Refusal to Refund: Company refused to refund the fee for the undelivered service.
Great value for high-end materials compared to local optical shops.	System built to frustrate customers (forced bot chat, hangs up on callers).

Conclusion: Is the Product Worth the Pain?

The YIMARUILI Ultra-light frames solved my core problem. I was dealing with discomfort and boring style, and these frames delivered high-end quality, incredible comfort, and a vibrant look. They're an absolute must-have if you wear designer prescription glasses daily and prioritize lightness. I can't imagine life without them.

However, I have to be completely honest: my purchasing experience was a nightmare. This company operates like a ghost ship. They take your money, deliver a beautiful product eventually, but if anything goes wrong, you're on your own. You'll interact with bots and automated systems until frustration forces you to give up.

Final Verdict: Buy the frames. They're truly revolutionary and a total game-changer for daily wear. But treat this purchase as a calculated risk. Use standard, cheap shipping only. Don't expect any human interaction, and hope your order is perfect the first time. The product quality is so high it makes the ordeal almost worth it—but just barely!